Complaints

Many problems are caused by misunderstandings and can be resolved informally. Please contact our customer service manager or the customer service agent who advised you by calling +44 7488 811270, or by emailing [email protected], and he or she may be able to sort out the problem to your satisfaction.

In the event, you are dissatisfied with the product/service you have received and you have not been able to reach a resolution via our customer service manager or support team, you can make a formal complaint by email to [email protected]. Please include a subject heading of 'Complaint ' and supply your full name and order number.

We will acknowledge receipt of your complaint within 24 hours. An investigation will be carried out into the issues raised and a full response will normally be provided within 3 working days. Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action that we are taking and advise when you can expect a full response.